We offer worldwide shipping. Orders are always trackable. We are not responsible for any duties or taxes that may be applied in the country of delivery.
Switzerland - Swiss Post
Rest of the world - DHL
A question regarding shipping? We would be happy to go in more detail! Send us an email: firstname.lastname@example.org
Can I return a product?
We don't accept returns. Neither for handmade knits nor DIY kits.
How can I pay on this website?
There are various ways to pay for your order:
- Credit card payments
- Prepayment via bank deposit.
Be gentle to your beautiful handmade knit. Note that whilst wearing your knit may stretch and 'fluff' a little.
We suggest dry-cleaning. But you can also wash your knit at home. Handwash in tepid water, using mild colourless baby shampoo. Please don't wring your garment when finished, but use a towel to remove most of the water. Leave to dry flat.
Never hang a wool garment on a hanger. This will result in the fabric stretching over time. Always fold instead. When storing your garments, be sure that it is absolutely dry before stowing it away.
ANY OTHER QUESTION
We are glad to help you! Email us on email@example.com and we'll get back to you as soon as possible.